Commitment to Excellence
Exceptional Services and Solutions, High Quality, Efficient Delivery

CEO Commitment

Bo-Kimbrough

Since our founding, a commitment to excellence, quality, and efficiency has been a core part of our corporate ethos. We combine the flexibility, agility, and customer intimacy of a smaller firm, while adhering to rigorous and certified delivery processes that drive operational excellence. Our outstanding record is demonstrated through exceptional CPAR scores, and client accolades.

TO OUR CUSTOMERS, PARTNERS, AND EMPLOYEES

We commit to the highest standards of operational excellence to drive quality and efficiency. Our key values are why we exist, and we are committed to delivering excellence at the core of everything we do.
We are:

  • Accountable and transparent to our customers, partners, and employees
  • Continually delivering what we promise, when we promise, with consistent outstanding quality
  • Determined and unrelenting with a focus on meeting our commitments
  • Great stewards of our communities, with a family and community service focus, including a commitment to environmental sustainability
  • Fair to all, embracing the diversity and inclusion that makes us better together than we are apart
  • Understanding of the cultural factors that drive improved performance and help our employees build a great career

INNOVATIVE PROCESSES THAT DRIVE EXCEPTIONAL SERVICE

At SkyePoint, we believe that technology is not the only place you can innovate for your customers, and that process innovation can often yield even greater results than simple technology upgrades. Throughout our history, we have developed innovative business solutions that include compliance with industry-leading processes to deliver with confidence like a massive firm while maintaining the nimbleness you expect from SkyePoint. We leverage our certified processes for quality, security, and delivery excellence to benefit our clients.

HOLISTIC EXCELLENCE

Commitment to Quality: 

SkyePoint is certified to ISO 9001:2015 for the provision of quality services to our clients. We adhere to the requirements for a quality management system to ensure our clients receive consistently high-quality services.

Comprehensive, Integrated IT Service Management System (ITSMS):

SkyePoint is certified to ISO 20000-1:2018 and provides customers with the full life cycle of integrated IT services from development through implementation with exceptional response times and delivery performance in compliance with the rigorous, international standards for IT Service Management.

Proactive Security: 

SkyePoint is certified to ISO 27001:2022 for security management of financial, IP, employee, and other systems to build client trust. SkyePoint protects our clients through this standard using a systematic Information Security Management System that has passed rigorous external audits.

Exceptional Service Delivery: 

SkyePoint is appraised at SEI CMMI SVC Level 3 by an independent auditor for the delivery of outstanding services to our customers. This elevated level of capability and maturity shows that SkyePoint has the processes, tools, and systems necessary for well-defined and repeatable services to clients.

Flexible, Agile Software Development: 

An independent auditor appraised SkyePoint at SEI CMMI DEV Level 3 for the excellence of our development processes. This level of process maturity is rare in a small business, making SkyePoint a go-to partner for our clients in delivering exceptional agile software development solutions.

Protecting our Environment through Sustainable Best Practice: 
SkyePoint is committed to improving our environment. We have established sustainability and environmental processes in alignment with ISO 14001:2015, which have helped us lower our Scope 1 and Scope 2 emissions. In 2023, we measured 1.86 mtCO2e Scope 1 emissions with the goal of a 25% reduction by 2028. For 2023, we had ZERO Scope 2 emissions as we do not have operational control over our office facilities’ energy consumption, including heating, cooling, and electrical, and these elements are not separately metered.

Key elements of our program include:

  • Reduction in corporate office footprint 
  • Implementation of corporate office energy-saving programs (e.g. energy absorbing window coatings and shades, automatic light switches, water-saver faucets)
  • Work from home initiatives that reduce Type 2 building emissions and Type 1 commuting costs
  • Corporate commitment to recycling across a broad spectrum of product types
  • Zero-print initiatives, with electronic storage of documents to lower waste
  • Incorporation of appropriate FAR clauses in contractual agreements to help drive similar behavior in our vendor and subcontracting partners

Supply Chain Protection: SkyePoint delivers our solutions securely and is committed to avoiding issues with supply chain security. We have in place processes that conform with NIST standards, including NIST SP 800-161, NISTIR 7622, and EO 14028, to avoid counterfeits, tainting, product substitution, and supply chain disruptions.

Our approach includes:

  • Alignment of our corporate and programmatic policies, processes, and procedures to the ISO 28000:2007 (currently being updated) to allow future certification as client demands evolve
  • Use of appropriate controls and processes from CNSSI 1253, NIST SP 800-161, 800-53, and 800-171
  • Purchasing system with SCRM enclosures for all applicable procurement and subcontracts
  • Commitment to supplier and equipment diversity to ensure that our clients have access to the newest and best services as well as to guard against poor performance or unavailability of solutions and services
  • Incorporation of appropriate FAR clauses in contractual agreements to help drive similar behavior in our vendor and subcontracting partners

Programmatic Rigor: The SkyePoint delivery teams use proven best-practice processes and tools to deliver solutions to our clients’ infrastructure, cyber, and applications. 

While not “independently certified” since ITIL and PMBOK are individual certifications, our adherence to these standards ensures high-quality delivery to our clients in a standard and repeatable way with full accountability and transparency. We have had an independent 3rd party audit of our accounting systems and are in full conformance with DCAA requirements. This programmatic, delivery, and financial capability helps drive increased client satisfaction and low-risk and reliable program, financial, and schedule performance.